Shipping Policy

Last updated: June 27, 2026

Thank you for shopping with Barkitty. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase at barkitty.store.

Barkitty currently ships orders within the United States only.

1. Shipping Cost

We offer free standard shipping on all orders delivered within the United States.

There are no additional shipping charges at checkout unless clearly stated before you complete your purchase.

2. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed by 5:00 PM (EST) on a business day will begin processing on that business day.

Orders placed after 5:00 PM (EST), on weekends, or on U.S. federal holidays will begin processing on the next business day.

Please note that beginning processing on the same business day does not guarantee same-day shipment.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is 6–11 business days.

Delivery times are estimates and are not guaranteed.

Delivery may take longer due to carrier delays, weather conditions, high order volumes, holidays, incorrect delivery details, or other circumstances outside of Barkitty’s control.

4. Shipping Availability

Barkitty currently ships only to addresses within the United States.

Shipping availability for a specific address is confirmed during checkout.

We do not currently offer international shipping.

5. Order Fulfillment

Some Barkitty orders may be fulfilled and shipped by authorized fulfillment partners, depending on the product and inventory availability.

Regardless of the fulfillment location, Barkitty remains your point of contact for questions about your order, shipping status, delivery issues, returns, and refunds.

6. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take several business days to become active after the package has been handed over to the carrier.

You can use the tracking number provided in your email to monitor the delivery status of your package.

7. Address Changes and Order Cancellations

Please review your shipping address carefully before placing your order.

If you need to request an address change or cancel an order, please contact us at info@barkitty.store within 1 hour of placing your order.

We can update or cancel an order only if it has not yet been processed or shipped.

Once an order has been shipped, the delivery address may no longer be changed. If your order has already shipped, please refer to our Return & Refund Policy after delivery.

8. Delayed or Lost Packages

If your package has not arrived by the end of the estimated delivery window, please contact us at info@barkitty.store and include your order number.

We will review the shipment status and, where appropriate, investigate the issue with the carrier or fulfillment partner.

If a package is confirmed lost in transit, Barkitty will offer a replacement when available or issue a refund to the original payment method.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at info@barkitty.store within 48 hours of delivery.

Please include your order number and clear photos showing the issue.

We will review your request and provide the next steps in accordance with our Return & Refund Policy.

10. Returns and Refunds

For information about return eligibility, return shipping costs, refunds, replacements, and return instructions, please review our Return & Refund Policy.

Please do not send any item back before receiving return instructions from Barkitty.

11. Contact Us

For shipping-related questions, please contact us:

Company name: Barkitty

Company Address:
101 Old Stone Way, Apartment 309, Weymouth, Massachusetts, 02189, United States

Email: info@barkitty.store

Phone: +1 774 688 33 83

Business hours:
Monday to Friday
9:00 AM–5:00 PM (EST)

We aim to respond to inquiries within 24 hours.