Return & Refund Policy

Last updated: June 27, 2026

At Barkitty, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, replacements, and cancellations are handled for eligible purchases made at barkitty.store.

This policy applies to orders delivered within the United States.

1. Return Eligibility

You may request a return within 30 calendar days after delivery.

• To be eligible for a return, an item must be:
• Unused and in its original condition
• Unwashed and unaltered
• Returned with all original tags and packaging

Accompanied by your order number or proof of purchase

For health and safety reasons, used pet products are not eligible for return unless they arrived damaged, defective, or incorrect.

Items are not eligible for return if they were used, washed, altered, damaged after delivery, missing original packaging, or requested for return after the 30-day return window has expired.

2. How to Request a Return

To request a return, please contact us at info@barkitty.store and include:

• Your full name
• Your order number
• The item or items you would like to return
• The reason for your return
• Photos of the item, if it arrived damaged, defective, or incorrect

We aim to respond to return requests within 24 hours.

Please do not send any item back before receiving return instructions from Barkitty.

After your return request is reviewed and approved, we will provide the appropriate return instructions and return address for your order. Return locations may vary depending on the product and fulfillment location.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

3. Refunds

Once the returned item is received and inspected, we will notify you by email about the outcome of your return request.

If your return is approved, the refund will be issued to your original payment method within 10 business days after we receive the returned item.

Please note that your bank, card issuer, PayPal, or other payment provider may require additional time to process and display the refund in your account.

Refunds are issued for approved returned items only. Original shipping costs and return shipping costs are not refundable unless the item arrived damaged, defective, or incorrect.

4. Exchanges and Replacements

Barkitty does not offer direct exchanges for change-of-mind returns, such as choosing a different product, color, size, or style.

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. After reviewing the issue, we will offer one of the following solutions:

• A replacement item, when available
• A full refund to your original payment method

If a replacement is not available, we will issue a full refund.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@barkitty.store within 48 hours of delivery.

Please include your order number and clear photos showing the issue.

After reviewing your request, Barkitty will provide the next steps. For approved damaged, defective, or incorrect-item claims, Barkitty will provide a replacement or issue a full refund at no additional cost to you.

6. Return Shipping Costs

For standard returns, including change-of-mind returns, the customer is responsible for return shipping costs.

Barkitty covers return shipping costs only when the item received is damaged, defective, or incorrect and the return has been approved by our support team.

7. Order Cancellations

You may request to cancel your order within 1 hour of placing it by contacting us at info@barkitty.store.

We can cancel an order only if it has not yet been processed or shipped. If your order has already been shipped, you may request a return after delivery in accordance with this policy.

8. Return Instructions and Return Address

Return addresses are provided only after a return request has been reviewed and approved.

Depending on the product and fulfillment location, approved returns may be sent to one of our authorized fulfillment partners or return facilities.

Please do not send returns to our business address unless Barkitty specifically instructs you to do so.

Items sent to an address that was not provided in the approved return instructions may not be eligible for a refund.

9. Contact Us

For questions about returns, refunds, replacements, or cancellations, please contact us:

Company name: Barkitty
Email: info@barkitty.store
Phone: +1 774 688 33 83

Business hours:
Monday to Friday
9:00 AM–5:00 PM Eastern Time (EST)

We aim to respond to inquiries within 24 hours.